These terms apply to every booking with Ahlan Transfers, a brand of First Class Tourist Transport Services (Cairo, Egypt). By booking you accept them, together with the cancellation policy and the privacy policy.
1. The service
We provide private transport by car with driver: transfers, hire by the hour, open tours and day trips. Day trips and tours are transport only; tickets, entry fees and guides are not included. We may carry out a trip with our own fleet or a partner company working under our name and rules; we stay responsible to you.
2. Prices
The price shown before booking is the final price for the whole car, including tolls, parking, the free waiting time and taxes, in the currency you chose. Extras you add (such as a child seat) are shown separately. Extra waiting time, extra stops or kilometres beyond what is included are charged at the published rates.
3. Booking and confirmation
A booking is confirmed when you receive your booking reference and link. Bookings made shortly before pickup are confirmed personally within the time shown. Please give correct details, including your flight number for airport pickups and a mobile number reachable on WhatsApp.
4. Payment
You can pay online, pay a deposit online and the rest in cash, or pay cash to the driver where offered. Manual payments (Vodafone Cash, InstaPay, bank transfer) must arrive within 4 hours of booking, or the booking is cancelled. Invoices are issued in Egyptian pounds at the exchange rate fixed when you booked.
5. Waiting time and no-shows
At airports your driver waits for free up to 60 minutes after your flight actually lands; elsewhere up to 15 minutes after the pickup time. A no-show is charged as set out in the cancellation policy.
6. Changes and cancellation
You can change or cancel from your booking link as set out in the cancellation policy.
7. On board
Seat belts must be worn. Smoking is not allowed in the cars. The number of passengers and suitcases may not exceed what was booked for the car; the driver may refuse to carry more for safety reasons. Children need a child seat, which you can add when booking.
8. Modern car guarantee
We send a car of the class you booked, model 2024 or newer. If the car is older, you pay half the price of that trip.
9. Delays and problems
If something goes wrong during your trip, contact us straight away; we send a replacement car as fast as possible. We are not responsible for delays caused by traffic, road closures, weather, security checks or other events beyond our control, but we will always do our best to get you there on time.
10. Liability
Our liability is limited to the price of the booking, except where the law does not allow such a limit. Passengers and their luggage are insured. Please don't leave valuables in the car.
11. Complaints
Tell us within 14 days of the trip at Mn5@hotmail.com; we reply within 3 working days.
12. Law
These terms are governed by Egyptian law. The English and Arabic versions are the reference versions; translations are provided for convenience.